Hidden Factors of Service (Sep, 1915)
Hidden Factors of Service
Records kept like this are practically useless for the management of a business. Efficiency is impossible and funds for improvement cannot be obtained.
Records, statistics and accounts kept like this are available for a complete knowledge of the cost and efficiency of each department of the business.
Such methods result in a telephone line which can give only poor service.
The result of such records is a telephone line like this, which gives good service.
The subscriber knows the difference! He demands a well-informed, intelligent business management.
American Telephone and Telegraph Company And Associated Companies
One Policy, One System, Universal Service