Hidden Factors of Service (Sep, 1915)

Hidden Factors of Service

Records kept like this are practically useless for the management of a business. Efficiency is impossible and funds for improvement cannot be obtained.

Records, statistics and accounts kept like this are available for a complete knowledge of the cost and efficiency of each department of the business.

Such methods result in a telephone line which can give only poor service.

The result of such records is a telephone line like this, which gives good service.

The subscriber knows the difference! He demands a well-informed, intelligent business management.

American Telephone and Telegraph Company And Associated Companies

One Policy, One System, Universal Service