Hidden Factors of Service
Records kept like this are practically useless for the management of a business. Efficiency is impossible and funds for improvement cannot be obtained.
Records, statistics and accounts kept like this are available for a complete knowledge of the cost and efficiency of each department of the business.
From the simplest test of memory to the most elaborate specifications, whenever an order is to be given it is the custom of the vast majority of people to put it in writing.
This constant writing of orders is for the purpose of insuring accuracy. People are afraid to trust the ability of the one receiving the order to get it correctly, unless that order is put on paper.
SPLITTING HAIRS TO SPEED CALLS
To triple the voice-carrying capacity of coaxial cable, Bell Laboratories engineers had to create new amplifying tubes with the grid placed only two-thirds of a hairs breadth from the cathode. Furthermore, the grid wires had to be held rigidly in position; one-quarter of a hairs shifting would cut amplification in half.
Standards of Service
In rural communities clusters of mail delivery boxes at the crossroads evidence Uncle Sam’s postal service. Here the neighbors trudge from their homes—perhaps a few yards, perhaps a quarter mile or so—for their mail.
Comprehensive as is the government postal system, still the service rendered by its mail carriers is necessarily restricted, as the country dweller knows.
“If I were twice as big”
“Then I could give the public all the service it wants and take care of the war on top of that.
“But I can’t get bigger now because materials are needed for shooting. So I’m asking your help to make the most of what we have.
“Please don’t make Long Distance calls to centers of war activity unless they are vital. Leave the wires clear for war traffic.”
BELL TELEPHONE SYSTEM
“I’ve just had my eyes opened… to the fact that some of our business problems were really communications problems!”
An active business is constantly changing. It broadens its products, expands its market, hires more people, gains more customers, faces more competition. And with these changes come problems.
Never too busy to be Good Neighbors
There are a lot of workers in the Bell System—about 350,000 of them.
That’s a big family and it likes to be a friendly kind of family.
Whether it be the installer in the house, the people in our offices, the operators or the lineman on the roadside helping to rescue a stray kitten for a worried youngster, telephone workers are close to the public and the tradition of the job is helpfulness.
Well, I’m sure that is going to be a great marriage. What’s would the modern equivalent of this line be?
“What! No Kitchen Telephone?”
Of all things, Mr. Bridegroom! Surely you don’t expect that lovely new bride to get along without a telephone in the kitchen!
Maybe there was a time when one telephone seemed enough, just as one radio and one bathroom and one car seemed enough.
But everybody is used to more comfort and convenience these days. And there’s nothing that makes life so much easier as telephones around the home.
Bull’s-eye!… for telephone users
In rapid-fire order, this girl at one of Western Electric’s factories attaches wires to Bell telephone equipment she’s helping to make. That “gun” in her hand is a wire-wrapping tool newly developed by Western Electric engineers that fastens the wires better, faster, with less cost than ever before.
THE SMALLER THE BETTER: NEW DIMENSIONS IN CONVERSATION
In the eye of a needle above is a transistor switch that can turn on or off in ten billionths of a second. It is an example of the micro-miniature devices that Western Electric makes today for the new Electronic Switching Systems now being put into service in the Bell telephone network.